FAQ
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. You can also provide your sample or sample picture to us.We will design PCB circuits and optics to meet your requirements.
Q2. What about the lead time?
A: It takes 2-5 days for samples and 1-3 weeks for mass production.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Sea and air transportation are also optional.
Q5. How to proceed an order for led light?
A: i) Let us know your requirements.
ii) We will quote according to your request or suggestion.
iii) Confirm the sample and place a formal order.
iv) We will arrange production.
Q6. Is it OK to print my logo on led light product?
A: Please confirm the sample and inform us formally before production
Q7: How to deal with the faulty?
A: i) Our products are produced in a strict quality control system, and the defective rate is less than 0.1%.
ii) During the warranty period, we will send replacement lamps with a small number of new orders. For defective bulk products, we will repair them and resend them to you, or we can discuss solutions based on the actual situation, including re-calling.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.